138: How I Scaled Outsource Global into Africa's Top BPO Provider featuring Amal Hassan

Amal Hassan is living proof of the tenacity required to build, grow, and scale a business. She started a contact center three different times only to be forced to shut down. The fourth time was the charm. Now, Outsource Global employs over 850 people with clients in the U.S., UK, and Japan. In this episode, Amal gives us a behind-the-scenes look at the quality control measures to select the best people, processes, and tools that sustain Africa's top BPO provider. https://businessinfrastructure.tv/ Ep. 138.