#139: When Your Team Becomes The Marketing Bottleneck

What happens when your marketing generates leads, but missed calls, slow response times, or weak case follow-ups keep your practice from growing? In this episode, host Mark Thackeray shares key insights from Kim Scott's management book Radical Candor. Mark breaks down why practice owners fall into the trap of "Ruinous Empathy," how to separate personal care from operational challenges, and how to use empirical metrics to hold productive team conversations. Stop throwing ad dollars at an unaddressed operational problem—tune in to learn how to fix the leaky bucket inside your practice!...Get Marketing HelpReach out to learn if we would be a good fit to help your practice: [email protected] you enjoyed this episode, please leave us a review on Spotify or Apple Podcasts so we can continue bringing you the best growth strategies in dentistry!