148. One Piece of Paper That Protects Your Shop

Summary:HR may not be exciting, but it can make or break your coffee shop. Aaron and Ben discuss employee handbooks, clear policies, write-ups, and creating consistency as your business grows. Want the same write-up policy template Aaron and Ben use in their own shops? Opt-In here and they'll send it your way. Minute-by-Minute:00:10 Adventurous Beginnings and Personal Updates 02:10 The Importance of Human Resources in Coffee Shops 05:57 Building a Strong Employee Culture 11:28 Establishing Policies and Procedures 17:19 Accountability and Consistency in Management