152. The Next Generation of BPO and Shared Services

On this podcast, Brad Hairston talks with Sachin Shah and Anup Juneja of Bain & Company, who explain the latest trends in BPO and Shared Services and how this industry is going through significant reinvention. . Here’s what we talked with Sachin and Anup about: * The major trends in Business Process Outsourcing (BPO) and Shared Services * How Bain supports clients in their automation and BPO/Shared Services journey * Exploring automation as an alternative to traditional outsourcing/offshoring * The drive toward more agility in centralized services * How increased automation potential impacts the trend towards reshoring * The required capabilities for BPO and Shared Services staff in today’s business environment * What companies are looking for in BPO providers * The move toward outcome-based contracts for offshore centers * What’s next for BPO and Shared Services . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!