152. The Next Generation of BPO and Shared Services

What this episode covers

On this podcast, Brad Hairston talks with Sachin Shah and Anup Juneja of Bain & Company, who explain the latest trends in BPO and Shared Services and how this industry is going through significant reinvention. . Here’s what we talked with Sachin and Anup about: * The major trends in Business Process Outsourcing (BPO) and Shared Services * How Bain supports clients in their automation and BPO/Shared Services journey * Exploring automation as an alternative to traditional outsourcing/offshoring * The drive toward more agility in centralized services * How increased automation potential impacts the trend towards reshoring * The required capabilities for BPO and Shared Services staff in today’s business environment * What companies are looking for in BPO providers * The move toward outcome-based contracts for offshore centers * What’s next for BPO and Shared Services . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

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Frequently Asked Questions

How long is this episode of Transform NOW?

This episode is 28 minutes long.

When was this Transform NOW episode published?

This episode was published on April 12, 2022.

What is this episode about?

On this podcast, Brad Hairston talks with Sachin Shah and Anup Juneja of Bain & Company, who explain the latest trends in BPO and Shared Services and how this industry is going through significant reinvention. . Here’s what we talked with Sachin and...

Can I download this Transform NOW episode?

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