#16 - Navigating Team Dynamics with Kelly Rushin
from Online People Talking with Jen Barkan Hosted by Jen Barkan
Welcome to Online People Talking with Jen Barkan! In this episode, Jen and Jessie Suggs are joined by Kelly Rushin, an award-winning Online Sales Specialist at Berks Homes! They talk all about team dynamics and stepping into the leadership/mentorship role when welcoming new teammates, urging OSC's to shift their negative mindset around it. It's an opportunity to grow as a person and grow the company! Jen and Jessie share what they think is best practice for lead ownership and Kelly shares what she loves most about being an OSC as well as who inspires her most! Word On The Street: Team Dynamics (07:47) Seeing the growth opportunity in bringing in new team members! Someone to have your back. It's not about competition, it's about making sure all leads are nurtured. Mentor and teach someone else! Topic Of Today: Lead Ownership (21:44) Eliminate as many grey areas as possible. Don't let ownership cause a ripple in the customers journey. Make sure there's incentive to help out. Communication and respect are key. Skills Check! (35:32) Outbound calls: Get out there are call your leads! Make 20 outbound calls a day. Call from a call track platform, use a call log, and have your teammate cover inbound calls while you make outbound.
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