EPISODE · Aug 4, 2023 · 14 MIN
179: Creating a Customer Experience
from As the Drum Turns · host SRM Concrete
In this episode of As the Drum Turns, Jeff & Lora dive into the customer service case study of Chick-fil-A, how they turn a chicken sandwich into an experience, and how we can do the same with concrete.
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179: Creating a Customer Experience
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