As the Drum Turns

In this episode of As the Drum Turns, Jeff & Lora discuss Michael Phelps’ broken goggles plan, Kobe Bryant’s practice routine, and how we can adapt and overcome difficult situations.

In this episode of As the Drum Turns, Lora tests Jeff's patriotic song knowledge, then they discuss what it looks like for our team members to take a cradle-to-grave approach to solving problems.

In this episode of As the Drum Turns, Lora is joined by Bryan Gagnier, our Chief Sales Officer, to offer his insights into the development of our sales team and how every team member plays a part in sales.

In this episode of As the Drum Turns, Jeff & Tim discuss how changing your mindset from "got to" to "get to" will change your life and our company.

In this episode of As the Drum Turns, Jeff & Lora discuss what it means for us to be a company built on Christian values and how relentless consistency builds champions.

In this episode of As the Drum Turns, Jeff & Lora begin developing a vision for a fully unified SRM, and how everyone plays a part in serving both internal and external customers.

In this episode of As the Drum Turns, Jeff & Lora dive into Tim Grover's Winning, the mindset behind the 4am jump shot, and the work nobody sees that separates good from great. 

In this episode of As the Drum Turns, Jeff & Lora cover a BBQ-fueled trip to Central Texas and what rising diesel prices mean for the company and the economy.

In this episode of As the Drum Turns, Jeff & Lora are joined by TZ to celebrate his retirement by reminiscing on the many memorable stories from the last 39 years.

In this episode of As the Drum Turns, Jeff and Lora discuss how SRM is investing in its people through stronger training, clearer career paths, and new opportunities for growth.

In this episode of As the Drum Turns, Jeff and Tim continue discussing the feedback from the Great Place To Work survey by covering management quality and fairness at SRM.

In this episode of As the Drum Turns, Jeff & Lora discuss the next topic from our Great Place To Work survey results: PTO & vacation time. They also recap Jeff’s recent trip to New York and New Jersey, highlighting the importance of culture, standards, and work ethic across the business.

In this episode of As the Drum Turns, Jeff & Lora discuss the next topic from our Great Place To Work survey results: work-life balance & scheduling predictability.

In this episode of As the Drum Turns, Jeff & Lora announce the opening of a new cement terminal in Texas and tackle the topic of pay and income stability.

In this episode of As the Drum Turns, Jeff & Lora begin discussing SRM's recent Great Place To Work certification and what the results of the survey tell us about our company's culture.

In this episode of As the Drum Turns, Lora is joined by Mike Hollingshead and Tim Langelier to discuss what good service means for our cement and aggregate divisions and the importance of picking up the phone every time it rings.

On this episode of As the Drum Turns, Jeff and Lora discuss the team’s commitment to constant improvement, always looking for ways to refine operations and better support the people they serve.

In this episode of As the Drum Turns, Jeff & Tim cover the fourth and final service principle from The Fred Factor by Mark Sanborn and discuss the act of gradual improvement.

In this episode of As the Drum Turns, Jeff & Tim cover the third service principle from The Fred Factor by Mark Sanborn and discuss how we can create value in everyday interactions with our customers.

In this episode of As the Drum Turns, Jeff & Lora continue covering The Fred Factor by Mark Sanborn and discuss the importance of relationships with customers and how it is essential for quality service.

In this episode of As the Drum Turns, Jeff & Lora begin covering The Fred Factor by Mark Sanborn and how everyone at SRM– from operators and dispatchers to mechanics and loader operators can make a difference for our customers.

In this episode of As the Drum Turns, Jeff & Lora recap the 2026 Leadership Conference in Nashville, Tennessee, discuss this year's main focus of SERVICE and how we reach the root of problems instead of constantly correcting the same issues. 

In this episode of As the Drum Turns, Jeff & Lora discuss the excitement of SRM's upcoming leadership conference, provide their Super Bowl predictions, and cover the great returns of doing more than you're asked to do.

In this episode of As the Drum Turns, Jeff & Lora discuss new developments in our training program and how consistency in the way we hire, train, and retain is crucial for longevity.

In this episode of As the Drum Turns, Jeff & Lora talk about the risk and reward of "getting in the arena" and how our company was built by leaving it all on the field every day.

In this episode of As the Drum Turns, Jeff and Lora announce the opening of a new plant in Georgia, named a new GM, and discuss why the way we communicate matters more than the words spoken.

In this episode of As the Drum Turns, Jeff & Lora welcome SRM's 24th state and discuss how operating a business transparently builds trust and loyalty among team members.

In this episode of As the Drum Turns, Jeff & Lora discuss drawing inspiration from Indiana's Coach Cignetti and turning it up in 2026 by putting the right people in the right spots.

In this episode of As the Drum Turns, Jeff & Lora recap 2025 by sharing the major stats and stories from the past year while beginning to cast a vision for the upcoming year.

In this episode of As the Drum Turns, Jeff & Lora discuss the idea that excellence in our work is an overflow of the state of the other aspects of our lives, and how self-improvement starts from within.

In this episode of As the Drum Turns, Jeff & Lora talk about a freezing night pour in Cleveland, Ohio, the small things that added up to cause issues, and showing people what "good" looks like.

In this episode of As the Drum Turns, Jeff & Lora talk about the ripple effect of simply taking a customer's order, the true cost of a poor customer service experience, and what we can do to fix it.

In this episode of As the Drum Turns, Jeff & Lora answer your questions! From open-door policies to ghost orders, vacation days, and expanded family days, this episode covers a wide variety of topics.

In this episode of As the Drum Turns, Jeff & Lora cover one of Nick Saban's Five Enemies of Greatness: Entitlement, and how past success can allow entitlement to creep in.

On this episode ofAs the Drum Turns, Jeff & Lora welcome Operators Jeff Claybrooks and Deion Wade for Team Appreciation Day. They discuss what makes the company's culture thrive and unforgettable moments from their time on the job. 

In this episode of As the Drum Turns, Jeff & Tim talk about the damaging effects of weak links, how to manage them, and what to do if you're the weakest link on your team.

In this episode of As the Drum Turns, Jeff & Lora discuss the lean and mean culture of SRM and how our "load-bearing walls" differentiate us in our industry.

In this episode of As the Drum Turns, Jeff and Lora talk about keeping high standards through our company's rapid growth, pushing back against entropy in every aspect of our business, and why decals matter. 

In this episode of As the Drum Turns, Jeff & Lora are joined by our VP of Sales, Bryan Gagnier, on site at our Cincinnati Customer Appreciation Golf Tournament to discuss the trajectory of our sales teams across the country.

In this episode of As the Drum Turns, Jeff & Tim discuss what psychology teaches us about the satisfaction of getting things done and the cognitive dissonance created by unfinished tasks.

In this episode of As the Drum Turns, Jeff & Lora discuss the different perspectives of three bricklayers and how the way we view our work can change how we do our work.

In this episode of As the Drum Turns, Jeff & Lora discuss the Family Day finale, and how every team member at SRM can "Do Common Things Uncommonly Well" to elevate our quality and service.

In this episode of As the Drum Turns, Jeff & Lora cover a significant benefit update, upcoming HMC improvements, and what we can learn from the optimistic outlook of a shoe salesman.

In this episode of As the Drum Turns, Jeff & Lora are joined by Middle Tennessee Sales Manager, Tom Zoeller, from the Tennessee Customer Appreciation Golf Tournament to discuss his 47-year career in the concrete industry and how the next generation of SRM salespeople can succeed.

In this episode of As the Drum Turns, Jeff & Lora cover the superpower of brevity and how impactful words and actions can revolutionize the customer experience.

In this episode of As the Drum Turns, Jeff & Lora cover a productive trip to the Dallas/Fort Worth metroplex, how steady improvement wins, and taking pride in every aspect of your work.

In this episode of As the Drum Turns, Jeff & Lora discuss how climbing Mt. Everest involves frequent trips to and from base camp and how we can embrace steady improvement in our business.

The Importance of ConsistencyIn this episode of As the Drum Turns, Jeff and Lora dive into Jeff's travels this week, including a visit to a new quarry in Cowan, Tennessee. They share a few lighthearted moments (including an unexpected story about chicken bones) and reflect on the importance of delivering a consistent level of service to customers across the country.

In this episode of As the Drum Turns, Jeff and Lora reflect on their recent visit to Cincinnati, sharing key insights about what it truly means to deliver exceptional customer service. They emphasize the importance of consistency, communication, and care at every step of the customer journey. 

 In this episode of As The Drum Turns, Jeff and Lora talk about Family Day in New Jersey, Jeff’s recent trip to Savannah, and the importance of not procrastinating—instead, bringing a sense of urgency to our work and making every action count.