18. Leading With Heart, with Jessica Ling, AMEX

Host Lauren Douglass sits down with Jessica Ling, EVP of Advertising at American Express, for a conversation about what makes a great leader and how discomfort often signals the right next step. Jess shares how leading with heart, consistency, and trust has shaped her career, and reflects on the challenges of managing people. They talk about the importance of playing the long game, staying grounded in who you are, and why brands should stop chasing trends and instead double down on what they actually stand for. Whether you're stepping into a new role, building something of your own, or just trying to lead a little bit better every day, you're in the right place. Let's get into it.