#19 : Create a strong client onboarding process
from Unboxed - the Podcast Hosted by Unboxed - the Podcast, with Liz Kochummen
The interactions your audience has with you from the moment they first send you a message, to the day they show up for their coaching session, is all a part of onboarding. Your goal should be to make it easy to communicate with you, get the info they need, and have clarity about next steps. When you start your coaching relationship strong, it truly makes your client feel like they are in qualified hands and it puts them in the right frame of mind to do the work! Note: at timestamp 4:23 I mentioned "Step 2" but that should actually be "Step 1 b)" ! ** NEW EPISODE EVERY SUNDAY ** Here are some other resources to supplement your learning: • Youtube - Video for coaches & consultants • Instagram - Unboxed the Podcast page • Instagram - Timebox Digital Media (video for coaches & consultants)
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