2. The Secrets of Management at The Human Bean

Today Ben and Drew chat with Tasha Frey, regional manager with The Human Bean Coffee in Reno, NV. She shares with us her insights into managing stores: hiring, firing, etc. If you are interested in advancing your own career in coffee this episode will have great insights for you. Give it a listen and let us know what you think!  Minute by Minute:  0:00 Introduction 2:00 The coffee days of summer 3:01 Dealing with baristas all wanting the same days off 8:44 Pros and cons of headset stands 9:57 Building up to a grand opening 14:13 Giving away drinks as a strategy for new coffee stands 17:14 New trends in coffee 18:11 Uses of a loyalty program 23:29 Other deals and promotions 25:59 Challenges in the coffee industry 35:29 Words of wisdom for new coffee shop owners/operators   Become a Coffee Expert! Go here for some of our BEST content on opening your next Location, FOR FREE.   Connect with The Coffee Experts Club! Facebook:  https://www.facebook.com/thecoffeeexpertsclub    Instagram: https://www.instagram.com/thecoffeeexpertsclub