20: Customer-Centric Supply Chains: Beyond the Metrics with Elsy Ocejo

In this episode of the She Supply Chains Podcast, Elsy Ocejo, Vice President of Supply Chain at ILLES Foods, joins hosts Katie and Courtney to discuss what it takes to oversee end-to-end operational processes inside a dynamic, family-owned business. Elsy breaks down the unique challenges and rewarding opportunities that come with private ownership, highlighting why driving internal partnerships and maintaining customer-centric strategies are the ultimate keys to modern supply chain innovation. She dives deep into the digital side of logistics, emphasizing the foundational need for clean, reliable data before successfully leveraging advanced technologies like AI on the warehouse floor. Drawing on her extensive experience in global trade compliance, Elsy also shares essential insights on the absolute necessity of staying globally aware, navigating cross-border complexities, and building macro-resilience in an unpredictable international market.   ✨ Connect with Elsy! 📱LinkedIn | Elsy Ocejo 💻 Learn more on the topics discussed here:  Supply Chain Brain - Why Clean Data is the Critical Foundation for AI Deployment International Trade Administration - Navigating Global Trade Compliance and Risk Management ✨ Connect with us! 📱LinkedIn: https://www.linkedin.com/company/she-supply-chains/ 📱INSTAGRAM: https://www.instagram.com/shesupplychainspodcast/ 📱TIKTOK: https://www.tiktok.com/@shesupplychainspodcast 🎧 Call to Action Follow She Supply Chains on your favorite podcast app Leave us a review — it helps more listeners find the show Share this episode with someone you think would love it