202: The Genuine Factor: How Elle Perez Became Kaseya's Account Manager of the Year

Elle Perez is Kaseya's Account Manager of the Year and now leads a team of strategic account managers there. She has been selling since 1997, starting in marketing at Anheuser-Busch before the company told her that moving up meant carrying a quota, and joined Kaseya five years ago as an individual contributor in strategic accounts. This conversation gets specific about the parts of account management that rarely get taught: treating customers as partners rather than accounts, leading with business outcomes instead of product features, and using executive alignment between two C-suites to reopen a stalled relationship. Elle also covers prioritizing a book of business without defaulting to the 80/20 rule, why she believes presence and body language are underrated, and the one habit she wants every seller to pick up this week. Full show notes, the complete transcript and links to everything mentioned: top1.fm/202