2023 BEYA (2802) Job Readiness Certification – Behavior and Business: Best Practices in Business Etiquette

Professionals understand that etiquette in business is a critical factor in making decisions. Success in any industry relies on relationships with coworkers, clients, suppliers, or investors. When you are well-mannered and considerate in dealing with others, you create interesting, productive, long-lasting relationships. This course will discuss accepted business behavior and its importance in business correspondence. By the end of this workshop, participants will be able to answer the following questions: What is the definition of etiquette? What are the guidelines for making effective introductions? What are the three Cs associated with making a good impression? What are the three steps in giving a handshake? What is one technique you can use to remember names? What are two ways to minimize nervousness while in social situations? What are the two differences between a formal and an informal letter? What color connotes dominance and power? Vitality and harmony? Etiquette can help businesses improve in what four areas? What is (are) the difference(s) between a formal and an informal letter? What are the differences between these dress codes: dressy casual, semi-formal, formal, and black tie? What are the basic guidelines in international etiquette? Speakers: Sondia Christian, Director of Business Integration, Huntington Ingall's Industries Victor Brown, IBM Celena Noel, Managing Consultant, IBM