215 Using AI the Right Way: Engaging People, Eliminating Waste, and Driving Productivity with Richard Steel.

Send us Fan MailSummary Keywords#AI productivity, #continuous improvement, #frontline engagement, #eliminating waste, #value creation, #technology strategy, #operational excellence, #future prosperity, #innovation, #enterprise excellenceEpisode SummaryIn this episode of the Enterprise Excellence Podcast, Brad Jeavons speaks with guest Richard about how organizations should approach artificial intelligence to drive meaningful productivity and innovation.A key theme of the conversation is that although AI is a powerful new technology, the fundamentals of improvement have not changed. Organizations must still begin by engaging the people who do the work at the frontline, mapping and understanding processes, and identifying waste before applying technology solutions. When AI is used in this structured way, it can help eliminate inefficiencies and amplify value creation for customers.The discussion also explores the broader role of productivity in shaping economic prosperity and quality of life for future generations. The speakers emphasize that technology alone does not guarantee productivity improvements. Instead, organizations must apply technology thoughtfully within a strong improvement culture.The episode highlights how leaders can combine continuous improvement thinking with emerging technologies like AI to achieve sustainable productivity gains while improving employee and customer experiences.Three Quotes with Timestamps·      “Considering AI, the way you go about getting results hasn’t changed from any form of technology.” (00:54:30)·      “We need to start with engaging the people that do the work, who create the value at the frontline.” (00:54:45)·      “Productivity is such an important thing. Without it, the quality of living declines.” (00:55:40)Episode Links:Youtube: https://youtu.be/pwD7CnjUolQEnterprise Excellence Group: https://enterpriseexcellencegroup.com.au/podcastContactsConnect with Brad on LinkedIn https://www.linkedin.com/in/bradjeavons/. Call him on 0402 448 445 or email him at [email protected]. Connect with Richard on LinkedIn: linkedin.com/in/richardjsteelWhat's next?Subscribe to the Enterprise Excellence Podcast to continue learning how leaders around the world are improving organisations through operational excellence, leadership, and technology. In upcoming episodes, we will continue exploring how organizations can combine continuous improvement, strategy deployment, and emerging technologies like AI to create better outcomes for customers, employees, and society. To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/  Thanks for your time, and thanks for helping to create a better future.To learn more about what we do, visit https://eexg.com.au/Thanks for your time, and thanks for helping to create a better future.