218 — Overcoming learner pain points

Where do learners and managers experience 'pain points' at work, and how can organisations take steps to remove these?

This week on The Good Practice Podcast, Emerald Works Senior Research Analyst Gent Ahmetaj joins Ross D and Owen to share practical insights from our 2020 Learner Insights research.

We discuss:

• what managers can do to address pain points
• what organisations can do to address pain points
• the characteristics of 'inspiring' learning content.

Show notes

For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

Our 2020 Learner Insights report will be available soon.

Gent referred to a paper from the UK Behavioural Insights Team describing learning content:

Team, B. I. (2014). EAST: Four simple ways to apply behavioural insights. Behavioural Insight Team, London. Online at: https://www.bi.team/publications/east-four-simple-ways-to-apply-behavioural-insights/ 

In What I Learned This Week, Owen shared some insight into LinkedIn's new (for them) 'story' feature: https://medium.com/@efeng/why-media-formats-like-snapchat-stories-and-tiktok-music-videos-become-hits-c6d2b9c79371 

Ross shared the story of the QWERTY keyboard, based on 99% Invisible's podcast episode 'The Next Billion Users', online at: https://99percentinvisible.org/episode/the-next-billion-users/ 

In reference to the above, Gent discussed the 'Library of Babel' project: https://futurism.com/meet-the-digital-library-of-babel-a-complete-combination-of-every-possible-combination-of-letters-ever 

You can find the Library of Babel online at: https://libraryofbabel.info/  

If you really want to do a deep dive, then Owen also discussed the 'infinite monkey theorem': https://en.wikipedia.org/wiki/Infinite_monkey_theorem

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Dickie @RossDickieEW
• Owen Ferguson @OwenFerguson
• Gent Ahmetaj @GentAhmetaj