225 Moments of Truth with Steve Catchick

Equipping businesses to develop a Secret Salesforce of Brand Ambassadors in order to drive engagement, reduce churn and win more business, Steve Catchick has been at the front line of customer service for over 25 years. Knowing that people can make or break a brand, Steve focuses on people, communication and developing the culture as every interaction is a moment of truth.   KEY TAKEAWAY "Every time you interact with somebody every interaction is a moment of truth. It can be a memorable moment for a good reason or for a bad reason or it could be just not memorable in which case we forget about it."   ABOUT STEVE CATCHICK Member of the Professional Speaking Association, NLP Trainer and hypnotherapist, Steve shows managers and leaders how to convert and sustain their teams as Brand Ambassadors, whether that service is delivered to customers virtually, or face to face. Steve's award-winning customer service programme at IBM, contributed to a substantial increase in sales, customer satisfaction scores and a record high employee morale. Steve took a gap year in 2004 to travel in SE Asia and his catchphrase is "Gap years are far too good for kids!"   CONNECT WITH STEVE www.stevecatchick.com [email protected] https://www.linkedin.com/in/stevecatchick/ https://www.facebook.com/steve.catchick/ https://twitter.com/stevecatchick   ABOUT THE HOST - AMY ROWLINSON Amy is a Life Purpose Coach, Podcast Strategist, Top 1% Global Podcaster, Speaker, Mastermind Host and Property Investor. Through coaching and workshops, Amy works with businesses to Focus on WHY to create people-centred environments, by improving productivity and employee engagement by focusing on fulfilment, values and purpose.   WORK WITH AMY Amy inspires and empowers entrepreneurial clients to discover the life they dream of by assisting them to make it their reality through their own action taking. Helping them to focus on their WHY with clarity uniting their passion and purpose with a plan to create the life they truly desire. If you would like Amy to help you to launch your podcast or to focus on your WHY then please book a free 20 min call via www.calendly.com/amyrowlinson/enquirycall   KEEP IN TOUCH WITH AMY Sign up for the weekly Friday Focus - https://www.amyrowlinson.com/subscribe-to-weekly-newsletter   CONNECT WITH AMY https://www.linkedin.com/in/amyrowlinson/ https://www.instagram.com/focusonwhy/  https://www.instagram.com/amy.rowlinson/ https://www.facebook.com/RowlinsonAmy/ https://www.facebook.com/focusonwhy/ https://www.facebook.com/groups/focusonwhy/ https://www.joinclubhouse.com/@amyrowlinson   HOSTED BY: Amy Rowlinson   DISCLAIMER The views, thoughts and opinions expressed in this podcast belong solely to the host and guest speakers. Please conduct your own due diligence.