237. Keeping Clients Happy with Cameron Jahn & Russ Stephens

Professional Builders Secrets brings you an exclusive episode featuring Russ Stephens, Co-founder of APB, and Cameron Jahn, Product Marketing Lead at Houzz Pro. Together they dive deep into why so many builders deliver great homes but still end up with frustrated clients, and what the best builders are doing differently to fix that.This episode is sponsored by Apparatus Contractor Services, click the link below to learn more:hubs.ly/Q02mNSsG0INSIDE EPISODE 237 YOU WILL DISCOVER Why unrealistic client expectations are the number one challengeHow to set expectations before problems ariseWhy being the single point of contact is a single point of failureWhy poor communication is quietly destroying builders' net profitHow AI is transforming the client experience for builders of all sizesWhat the best builders are doing differently to keep clients happyAnd much, much more.ABOUT RUSS STEPHENSCo-founder of the Association of Professional Builders, Russ is a data analysis expert who has introduced data-driven decision making to the residential construction industry. Russ is also a proud member of the Forbes Business Development Council.Connect with Russ: linkedin.com/in/russstephensABOUT CAMERON JAHNCameron Jahn leads product marketing at Houzz Pro, a construction management platform helping builders simplify processes, scale operations, and deliver a standout client experience. Based in San Francisco, Cameron works closely with builders across North America and brings a deep understanding of how technology and systems can transform the way builders communicate with and retain their clients.Connect with Cameron: linkedin.com/in/cameronjahn/TIMELINE 7:23 Why great builders still end up with frustrated clients 9:30 How the best builders use their process as part of their sales pitch19:17 Why owners become the bottleneck27:49 The hidden cost of poor communication38:16 What the best builders do differently to keep clients happy44:09 Why you need to systemise and how AI agents are changing everythingLINKS, RESOURCES & MOREAPB Website: associationofprofessionalbuilders.comAPB Rewards: associationofprofessionalbuilders.com/rewards/APB on Instagram: instagram.com/apbbuilders/APB on Facebook: facebook.com/associationofprofessionalbuildersAPB on YouTube: youtube.com/c/associationofprofessionalbuilders