#237 - Trust, pressure and customer loyalty, with Giles Fuchs of Burgh Island Hotel

Stelios is joined by Giles Fuchs from Burgh Island Hotel for a grounded conversation about what it really takes to run a hospitality business when the pressure is real. Giles shares lessons from building, losing, and rebuilding businesses, including why even a single customer can become your strongest long-term asset if you get the experience right. The discussion explores staffing costs, government policy, and the unintended consequences that hospitality operators feel first, long before they appear in headlines. The episode also looks at trust, personal risk, and the mental load of being responsible for a business and the people in it. Giles explains how stoicism and preparation help him stay steady in uncertain conditions, offering a practical mindset rather than motivational slogans. Episode highlight powered by Ceres Traditional Batter Mix Download your FREE copy of the Fish & Tips E-Book and boost your business today.  Ceres Facebook Page Ceres Newsfeed Ceres Podcast 📮Join the Ceres email list to keep updated and get monthly offers.