239. Artificially Human - Making Sense of Automation and AI

In this episode, host Michael Marchuk sits down with Rob Whiteman, author of the book "Artificially Human - Making Sense of Automation and AI". Rob's extensive experience as the leader of McKinsey's automation services practice from 2016-2022 provides him with exceptional insights into the automation practices for organizations large and small, public and commercial, in nearly every industry. Michael talks with Rob about his experiences and the wisdom he's outlined in his book to caution and inspire people building digital transformation programs using automation and AI. Here’s what we talked with Rob about:  - Why technology alone isn't enough to build a competitive advantage - How we're training machines to be more human while people become used to speaking with machines - Where the biggest impacts on our society will likely be Rob's book, "Artificially Human - Making Sense of Automation and AI" is available now on Amazon: https://a.co/d/jd4pszi Other articles written by Rob Whiteman while he was leading the automation practice at McKinsey: https://www.mckinsey.com/capabilities/operations/our-insights/making-healthcare-more-affordable-through-scalable-automation https://www.mckinsey.com/capabilities/operations/our-insights/new-operations-management-systems-for-a-digital-world https://www.mckinsey.com/capabilities/operations/our-insights/fueling-digital-operations-with-analog-data To ensure that you never miss an episode of Transform NOW, be sure to subscribe!