24. Most Important Thing a Salesperson Can Do - Josh Mackay - Solar Launch

Had a call that after finishing I realised was totally one sided so I called them back to build rapport. Why did I do that and how did I know it was a shit call?I know I have an awesome product and know my stuff, but it’s not about me, it’s about them.One of the most important things a salesperson can do is put the customer front and centre. Tonality and body language to give conviction comes second on hierarchy of importance for me.