243 — Working with vendors

If you work in L&D or HR and are looking to procure any kind of service, how do you know who to trust? If you work for a vendor or supplier, what approach do you take? On this week's episode of The Good Practice Podcast, Ross G is joined by L&D buyer Gemma Paterson and L&D seller Danny Seals to explore vendor relationships. We discuss: the characteristics of great supplier relationships making the most of conference exhibitions the importance of recommendations. Show notes Some of the stats Danny referenced were taken from this infographic by Invesp: invespcro.com/blog/the-importance-of-online-customer-reviews-infographic/ The importance of customer reviews is further covered by Econsultancy at: econsultancy.com/ecommerce-consumer-reviews-why-you-need-them-and-how-to-use-them/ The difficulties created by the 'Spotify Model' are discussed here: agility11.com/blog/2020/6/22/spotify-doesnt-use-the-spotify-model In 'What I Learned This Week', Gemma spoke about Hans Rosling's book Factfulness: en.wikipedia.org/wiki/Factfulness:_Ten_Reasons_We%27re_Wrong_About_the_World_%E2%80%93_and_Why_Things_Are_Better_Than_You_Think Rosling's TED talk is online at: ted.com/talks/hans_rosling_the_best_stats_you_ve_ever_seen The podcast that Ross recommended was 'Great Minds on Learning: The Cognitivists with Donald Clark', available online at: johnhelmerconsulting.com/great-minds-on-learning-the-cognitivists-with-donald-clark/ You can find more about Danny's recommendation service, Venndorly, at: venndorly.com/ For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner - @RossGarnerEW Gemma Paterson - @GemStGem Danny Seals - @TheDannySeals