#247 - Fish Supply, EHO Inspections and Running a Better Fish & Chip Shop with Cos Michael

Cos Michael returns to the Ceres Podcast for a follow-up conversation, building on the discussion from Episode 230.   In this episode, we explore some of the biggest challenges currently facing fish and chip shop operators, from fish supply and rising costs to changing customer behaviour and the realities of modern trade. Cos also shares a remarkable EHO inspection story that resulted in a long-standing five-star business being downgraded overnight, before successfully challenging the decision through the appeals process.   From there, we discuss why speed, simplicity and operational efficiency are becoming increasingly important, whether many businesses are carrying more complexity than they need, and how operators can make better decisions using strategic frameworks such as the Boston Matrix.   We finish by discussing the newly rebuilt Ceres Calculator Suite and why understanding your numbers is essential for making better business decisions in today's market.   In this episode: Current trading conditions across the industry Fish supply challenges and alternative species Rising costs and changing customer expectations Lunch trade, menu design and service speed A real-life EHO inspection and appeal The hidden cost of complexity Menu engineering and operational efficiency The Boston Matrix explained simply Strategic thinking for fish and chip shops The importance of understanding your numbers The new Ceres Calculator Suite   If you haven't already listened to it, make sure you also check out Episode 230, where Cos and I discussed staffing, customer service, technology, CRM systems, delivery platforms and the evolution of the fish and chip industry.   Sharpen your decision making with the Ceres Calculators. Download your FREE copy of the Fish & Tips E-Book and boost your business today. Ceres Facebook Page Ceres Podcast 📮 Join the Ceres email list to keep updated and receive monthly offers.