253. Realizing the Benefits of Automation and Insourcing at Nuuday

On this podcast, Brad Hairston talks with Nina Winther Jensen, Head of Business Process Management at Nuuday, a Danish telecommunications company and a customer of SS&C Blue Prism, who explains how her organization is leveraging automation to challenge traditional methods like labor arbitrage and take more ownership of improving and innovating business processes. . Here’s what we talked with Nina about:  *Nuuday’s automation journey *The importance of automation to the telco industry *Nuuday’s approach to automating work by department *Nuuday's automation team structure and skills *How Nuuday insourced a BPO-supported operation *Critical success factors behind Nuuday’s automation success *Future direction of the automation program . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!