258. Bringing Structure to Unstructured Conversations With CLEVVA Virtual Agents

On this podcast, Brad Hairston talks with Mark Pedersen, Co-founder of CLEVVA, an SS&C Blue Prism technology alliance partner, who explains how virtual agents are helping companies effectively conduct the various conversation journeys happening each and every day across their organization. . Here’s what we talked with Mark about:  *Why chatbots have come up short *How CLEVVA virtual agents automate specific conversations *Managing conversations across multiple channels *How CLEVVA leverages GenAI technologies *Ensuring accuracy and reliability of virtual agent answers *How virtual agents work with SS&C Blue Prism digital workers *How process mining technology is utilizing conversation data . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!