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258. Bringing Structure to Unstructured Conversations With CLEVVA Virtual Agents episode artwork

Jan 17, 2024 36 min

258. Bringing Structure to Unstructured Conversations With CLEVVA Virtual Agents

from Transform NOW Hosted by SS&C

On this podcast, Brad Hairston talks with Mark Pedersen, Co-founder of CLEVVA, an SS&C Blue Prism technology alliance partner, who explains how virtual agents are helping companies effectively conduct the various conversation journeys happening each and every day across their organization. . Here’s what we talked with Mark about: *Why chatbots have come up short *How CLEVVA virtual agents automate specific conversations *Managing conversations across multiple channels *How CLEVVA leverages GenAI technologies *Ensuring accuracy and reliability of virtual agent answers *How virtual agents work with SS&C Blue Prism digital workers *How process mining technology is utilizing conversation data . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

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258. Bringing Structure to Unstructured Conversations With CLEVVA Virtual Agents

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