#279 - Entrevista com Flávia Davidovici - Atendimento não é experiência

from Experiência do Cliente com Fernando Coelho · host Fernando Coelho

Atendimento não é experiência: por que as empresas confundem os dois? Quem responde essa questão é A Flávia Davidovic, especialista em Experiência do Cliente, com mais de 20 anos de atuação. Ela foi diretora da L’Oréal Brasil e é mentora do G4 Educação. Ela fala junto com o Prof Dr Fernando Coelho, diretor do Instituto Experiência do Cliente de forma direta, prática e provocadora sobre os comportamentos que fazem empresas vender, fidelizar e proteger sua reputação. Dá o play e confere!

Episode metadata supplied by the publisher feed · Published Sep 22, 2026

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#279 - Entrevista com Flávia Davidovici - Atendimento não é experiência

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