#281 - EQUILIBRANDO PERFORMANCE E EXPERIÊNCIA DO CLIENTE

from Experiência do Cliente com Fernando Coelho · host Fernando Coelho

O Prof Dr Fernando Coelho participou do CONAREC 2026 pelo segundo ano como palestrante e, desta vez, conduziu o painel “O Paradoxo dos KPIs: equilibrando performance e experiência do cliente”. Ele dividiu essa conversa com Alex Rocha, superintendente de Gestão do Cliente da Seguros Unimed; Maria Carolina Mendes Garcia, head de Operações da Livelo; Victor Morelli Acquafreda, diretor de Pré-vendas da Avaya; e Juliano Pereira, head nacional de Vendas, Atendimento e CX da Viasat. Neste episódio, o professor Doutor Fernando Coelho, eleito pela Favikon o profissional mais influente em CX do Brasil (2026), diretor do Instituto Experiência do Cliente e autor de 7 livros, fala mais sobre esse tema. Dá o play e confere!

Episode metadata supplied by the publisher feed · Published Sep 27, 2026

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#281 - EQUILIBRANDO PERFORMANCE E EXPERIÊNCIA DO CLIENTE

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