30 | The One With the Holiday Chaos: Fix Your Supply Chain Before Your Support Team Breaks (Part 1)

In this episode of Supply Chain Moves, Lara breaks down one of the most overlooked connections in DTC operations: how customer service issues often start in the supply chain. As brands gear up for BFCM, Lara reveals why ticket volume spikes, the top three supply chain problems that drive those complaints, and how fixing warehouse accuracy alone can cut tickets by up to 40%.From delayed shipments and defective products to incorrect orders and costly returns, this episode shows how solving upstream inefficiencies can protect your brand’s margins and reputation, especially during the busiest time of the year.Listen in to learn:- Why 80% of customer service issues trace back to supply chain errors- How one DTC brand slashed support tickets by fixing warehouse accuracy- The hidden cost of not linking returns and defects to vendor claimsIf you’re preparing for peak season, this one’s a must-listen.Explore more and plug in:Supply Chain Moves podcast hub: movesupplychain.com/supply-chain-movesVendor Visits (China & Vietnam): vendorvisits.movesupplychain.comLara’s YouTube channel: youtube.com/@supplychainlaraSupply Chain Lounge (free Slack): tinyurl.com/move-supplychain-lounge