#32 Kitoko Podcast: (GER) Simon Hürlimann, Revolution through AI: How Mobi24 is redefining the customer experience

In the latest Kitoko podcast in German, Simon Hürlimann, Managing Director of Mobi24, talks about the journey with the new KI technology. Mobi24 is at the beginning of this journey, but has already completed its first successful projects and a proof of concept. The strategic goals include a 5-star service despite growth, becoming a digital people's business and increasing efficiency and maintaining quality through AI. Initial successes have been achieved through AI-supported email triage (over 60% increase in efficiency) and call transcriptions for quality assurance. A key aspect is the involvement of employees in the solution process and their support through training and cultural development processes. The future outlook shows a comprehensive integration of AI into all business processes. Simon Hürlimann emphasizes the importance of starting with a specific problem and developing solutions step by step. In addition, a new study by Ernst & Young shows that older employees appear to be more open to the use of AI, while Generation Z has high expectations of the new technology and trust in it is rather low. Stay tuned for more exciting insights at mobi24 and listen to our latest podcast in German!