326. The Art of Listening and Maneuvering Difficult Conversations with Mark Goulston

We all experience difficult and unpleasant conversations in our lives. Today, our guest will share his understanding of noticing people when they get emotionally upset and apply de-escalation techniques. Dr. Mark Goulston is the Founder of Heal the World, One Conversation at a Time, #1 internationally best-selling author of six books. He's been a UCLA professor for 20 years, trains FBI hostage negotiators and is a trained psychiatrist. The man is unstoppable. In this episode, Mark explains the importance of using conversation deepeners, the persuasion cycle, and the mirror neuron gap. Listen to this episode as Mark gives us the strategies to make smooth conversations smoother and communicate on a deeper level. The show notes, including the transcript and checklist to this episode, are at marketingspeak.com/326.