339: Book of the Week: Unreasonable Hospitality

Show Notes: MLDC Book of the Week – Unreasonable HospitalityEpisode 339 of The HaltingWinter Podcast _*]:min-w-0 gap-3"> _*]:min-w-0 gap-3"> What separates a competent organization from one that people actually trust? It's not efficiency. It's not accuracy. It's not even innovation. _*]:min-w-0 gap-3"> According to Will Guidara, former co-owner of Eleven Madison Park (once named the best restaurant in the world), the answer is hospitality. And there's a critical difference between hospitality and service that most leaders have never stopped to consider. _*]:min-w-0 gap-3"> In this episode, Seth Winterhalter continues a 3-month series inside the MLDC focused on organizational culture by exploring the central ideas from Guidara's Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect and making the case for why this book belongs on every local government leader's desk. _*]:min-w-0 gap-3"> Local government is extraordinarily good at service delivery. But service alone doesn't build trust. This episode explores what does and why the answer is both more demanding and more achievable than most leaders expect. Join the MLDC for the Complete 5-Part Series The Municipal Leadership Development Circle (MLDC) is a network of local government leaders from across North America, including city/county managers, administrators, and department heads, giving you access to:       ✔ A weekly podcast series breaking down one book for municipal applications      ✔ Daily blog reflections and implementation tools      ✔ Our live, weekly, virtual mastermind session      ✔ Monthly webinars with relevant training from local gov leaders ➡ Learn more at www.HaltingWinter.com/MLDC Resources Mentioned Book: Unreasonable Hospitality by Will Guiadara Connect with Seth Winterhalter LinkedIn: www.linkedin.com/in/sethwinterhalter Website: www.HaltingWinter.com