34. Creating An Exceptional Handover Experience With Russ, Sky and Andy

In episode 34 of the Professional Builders Secrets podcast, we’re joined by Co-founders of the Association of Professional Builders Russ Stephens and Sky Stephens, along with APB’s Head Coach, Andy Skarda. Throughout this episode, the trio tackle why a builders handover experience is so important to their clients. During this episode, Russ, Sky and Andy discuss what you should, and shouldn’t do during a handover, and of course, give some examples of what an exceptional handover looks like. The trio explain the framework you can use to create an exceptional handover experience, and even go over the ways in which your handover process can play a part in your authority, and professionalism. Throughout episode 34, Russ, Sky and Andy also go over how you can authentically leverage your handover process, and divulge the right time for you to ask your clients for a referral. Listen to the full episode to full understand how you can create an exceptional handover experience for each and every one of your clients. ABOUT RUSS STEPHENS Co-founder of the Association of Professional Builders, Russ is a data analysis expert who has introduced data-driven decision making to the residential construction industry. Russ is also a proud member of the Forbes Business Development Council. Connect with Russ: linkedin.com/in/russstephens ABOUT SKY STEPHENS Co-founder of the Association of Professional Builders, Sky specialises in taking complex business strategies and converting them into actionable step-by-step guides for building company owners. Sky is also a proud member of The National Association of Women in Construction and the Top 100 Women in the broader construction sector. Connect with Sky: linkedin.com/in/skycheristephens ABOUT ANDY SKARDA Head Coach at the Association of Professional Builders, Andy specialises in helping business owners in the building industry identify and implement the skills and systems they need to be successful, without needing to go back to school. Or more importantly, without going bust. Connect with Andy: linkedin.com/in/andy-skarda-92a6875/ TIMELINE 1:12 Why your handover process is so important. 8:05 What an exceptional handover experience looks like. 15:01 The framework for creating an exceptional handover experience. 20:40 What you shouldn’t do during a handover. 27:26 How to authentically leverage your handover process. 32:16 Real life examples of great handovers. LINKS, RESOURCES & MORE APB Membership Demo: go.associationofprofessionalbuilders.com/getdemo APB Website: associationofprofessionalbuilders.com APB on Instagram: instagram.com/apbbuilders/ APB on Facebook: facebook.com/associationofprofessionalbuilders APB on YouTube: youtube.com/c/associationofprofessionalbuilders Join the Professional Builders Secrets Facebook group for builders & connect with professional builders world-w