#35. Miniserie om onboarding. 2. afsnit. Forventningsledelse, hva’ for noget? Samtale med Søren Bechmann – forfatter og foredragsholder.

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I andet afsnit af vores miniserie om onboarding dykker vi ned i kunsten at forstå og styre forventninger – en central del af forventningsledelsen. Søren Bechmann, ekspert i servicedesign og kunderejser og arbejder på ny bog om forventninger, samtaler med medvært Frederik Weis Holst og vært Jonas Juul Jeppesen om, hvordan vi effektivt arbejder med forventninger for at skabe stærk onboarding.Afsnittet er delt op i tre kapitler:Søren's tilgang til ”Først opleve, så oplyse”.Forventningens kunst.Søren's råd til onboarding.Afsnittet kan stå alene, men vi anbefaler også at lytte til første afsnit, hvor vi lægger skaber seriens forventninger.

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