#35: We are Humans First, Healthcare Providers Second

Today's guest is Katie Lawrence, MHA, CMPE   Katie has nearly 20 years of experience in executive leadership and change management. Her passion is simple: to be the catalyst for leaders as they create change in their organizations and flourishing in all aspects of their lives.  Katie is currently the principal consultant with Willow Strategy Group*. She has over 20 years of experience in healthcare, including independent practices, a fully integrated health system, and a private equity backed accountable care organization. Katie has scaled care models across a state-wide footprint and centralized referrals to a single call center for a medical practice of 2500+ providers. She has also worked with individuals and teams to develop their own leadership skills, improving workplace dynamics, and optimizing workflows for the betterment of patients and clinicians alike. Katie holds an undergraduate degree in Economics and Spanish from Furman University and a Masters in Health Administration from the Medical University of SC. She holds a Certified Medical Practice Executive (CMPE) through the Medical Group Management Association. She is currently pursuing a doctorate in Leadership Psychology from William James College.    Willow Strategy Group was founded to revitalize healthcare leaders and teams, empowering them to future-forward thinking and performance. As the pace of business and ever-present change accelerates, the clinical and clerical skills that healthcare leaders learned at the beginning of their careers are no longer sufficient for leading teams to optimize productivity while maintaining employee well-being.  Willow Strategy Group integrates evidence-based solutions grounded in the neurobiology of leadership and organizational psychology with decades of healthcare leadership experience to provide leaders and teams with practical skills they can implement in their own work. The experts offer: training and workshops for teams and/or leaders customized initiatives to optimize workflows and operations  practical, inspirational keynotes individual leadership and professional development coaching   How to connect with Katie: https://www.Linkedin.com/in/KatieMurphyLawrence  https://www.Linkedin.com/company/WillowStrategyGroup  www.WillowStrategyGroup.com  Email: [email protected]    In this episode, Katie shared: The nuances of medical practice management (physician offices) People aren't machines; there's a need for understanding on the patient and provider side of healthcare Setting understandable and realistic expectations is key to great patient care   Sponsors This episode is sponsored by Career Cliniq.  If you're wanting to make a career move and not sure which option is best, take the Career Cliniq Stream Ahead Career Assessment. It's the profile that I wish I had created first. Stream Ahead is thorough, comprehensive, and frankly, spot-on.  You can access the assessment here: https://www.streamaheadax.com/. Use the code: BRANDY10 for a 10% discount.   Stay Connected Find me on: LinkedIn: https://www.linkedin.com/in/brandydpt/  Facebook: https://www.facebook.com/definingpointcc/  YouTube: https://www.youtube.com/@definingpointcc    Share This Episode If you enjoyed this episode and know a friend or colleague who would benefit from listening too, please share it with them! Your friend will be glad you did... and so will I!