36 | The One with Dip: Real Talk on Scaling From the Other Side of the World

In this special episode, Lara and Claude sit down with Charlie, Luke, and Daniel of Dip UK. It’s their first time in Manila, so we took the chance to dive into their story, their experience working with Filipino talent, and how they have scaled a modern UK brand through strong customer experience and dependable operations.They covered everything from their first impressions of the Philippines to the behind-the-scenes challenges of running a growing DTC brand. If you are building something global, this conversation will give you a real-world look at what it takes to scale with the right people, systems, and partners.Inside this episodeWhy their trip to the Philippines surprised them and what stood outHow Dip started, the philosophy behind the brand, and what people often misunderstand about their product until they try itTheir four-year experience working with a Move customer service talent and the unexpected impact on their communityThe customer service qualities that matter most in DTC and how these shape brand trustThe operational and supply chain challenges of running a UK brand and how Move helped simplify the hard partsThe roles and manpower they expect to be essential as Dip enters its next stage of growth, from logistics to marketing to more CS supportWhat is next for Dip and the exciting developments they are exploring for the coming yearIf this episode helped make your supply chain a little less painful, share it with another founder because nobody deserves to learn these lessons the hard way. Follow Supply Chain Moves wherever you get your podcasts.Get to know the brand behind the conversation: Dip UKConnect with Lara & Move Supply ChainWant to keep learning and connect with Lara and the Move Supply Chain community?Follow & Subscribe:⁠LinkedIn – Move⁠⁠LinkedIn – Lara⁠⁠X – Move⁠⁠X – Lara⁠⁠Facebook⁠⁠Instagram⁠⁠YouTube⁠Get more insights:⁠Unboxed Weekly⁠ – Lara’s newsletter on DTC supply chain moves⁠Lara’s AI Brain⁠ – Ask Lara’s AI anything about supply chain⁠SC Lounge⁠ – Join Move Supply Chain's free Slack community for DTC founders