38 — Should performance support be like online shopping?

Nowadays, self-service is the norm when it comes to shopping for groceries, renting a movie, or even opening a new bank account. The likes of Amazon and Netflix have led us to expect that products and services should be available whenever and wherever we want. But is this trend reflected in learning and development? On this week's episode, Ross Dickie is joined by Owen Ferguson and podcast-newcomer Ian Wheelans to answer that question. If you'd like to share your thoughts on the show, you can find us on Twitter @ross__dickie, @owenferguson, and @Ianwheelans.  You can also tweet @GoodPractice or @GoodpracticeAus.  You can find an online version of the 'Map to the Introvert's Heart' by Gemma Correll here.