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#387 Georgea Sara, Gestora de Atendimento Nacional e Internacional da Granado Pharmácias e Perfumaria Phebo ▷ Como dados e pessoas transformam a experiência do cliente episode artwork

EPISODE · Sep 10, 2026 · 17 MIN

#387 Georgea Sara, Gestora de Atendimento Nacional e Internacional da Granado Pharmácias e Perfumaria Phebo ▷ Como dados e pessoas transformam a experiência do cliente

from Líderes de Marketing e Vendas · host InboundCycle Brasil

Neste episódio do podcast Líderes de Marketing e Vendas, conversamos com Georgea Sara, Gestora de Atendimento Nacional e Internacional da Granado Pharmácias e Perfumaria Phebo, sobre o SAC como fonte de informação para o negócio e o equilíbrio entre dados, automação e atendimento humano na experiência do cliente. Georgea compartilha como o que chega ao SAC orienta decisões em qualidade, logística, e-commerce e TI, e os desafios de manter uma operação omnichannel integrada e consistente. A conversa também aborda a implantação do atendimento em tempo real pelo WhatsApp, a passagem da conversa do bot para o atendente, a personalização preditiva e o novo papel das pessoas no futuro da experiência do cliente. LinkedIn Georgea Sara: https://www.linkedin.com/in/georgea-sara-78981366/

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#387 Georgea Sara, Gestora de Atendimento Nacional e Internacional da Granado Pharmácias e Perfumaria Phebo ▷ Como dados e pessoas transformam a experiência do cliente

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