#389 Raul Queiroz, Head de CX, Design & Insights da Rede D'Or ▷ Como design, dados e IA simplificam a jornada do paciente

from Líderes de Marketing e Vendas · host InboundCycle Brasil

Neste episódio do podcast Líderes de Marketing e Vendas, conversamos com Raul Queiroz, Head de CX, Design & Insights da Rede D'Or, sobre como transformar um ecossistema de saúde complexo em uma experiência simples para o paciente, integrando áreas, jornadas e tecnologia em torno do cuidado. Raul compartilha como a Rede D'Or integra áreas que tradicionalmente trabalham separadas em torno das jornadas do paciente e como desenha plataformas digitais para públicos muito diferentes, com foco em redução de esforço, linguagem simples e acessibilidade. A conversa também aborda o papel da pesquisa com usuários e da área de insights nas decisões, e o uso da inteligência artificial para reduzir atritos e apoiar o cuidado clínico. LinkedIn Raul Queiroz: https://www.linkedin.com/in/1ogro/

Episode metadata supplied by the publisher feed · Published Sep 14, 2026

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#389 Raul Queiroz, Head de CX, Design & Insights da Rede D'Or ▷ Como design, dados e IA simplificam a jornada do paciente

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