#39 - Micro-KPIs - Showing Correlation not Causation with Kristen McCrae McMullan

 Joining me this week was Kristen McCrae McMullan. Kristen is the Global Enablement Leader for Amazon Web Services ProServe. She first appeared on my radar at the beginning of this year when she released a three-part "new year's resolution" series on topics that were top-of-mind for her in enablement. The first part of that series was a topic called “Micro-KPIs” - and it's something that I have not been able to stop thinking about since I read it. I found myself explaining it to others as if it were my own idea.For the uninitiated among us, micro-KPIs are a potential solution for measuring and showing the impact of enablement efforts. We explore all things micro-KPI in terms of how to set them up, what some of the top challenges people face are, and what Kristen’s go-to micro-KPIs are. We also break down for you a very simple step-by-step approach so that you can go and set up your own KPIs right now. Please sit back, relax and enjoy my episode with Kristen McCrae McMullan.