396: 1 Caller All Day vs 2 During Peak Hours — What Works?

Is one full-time cold caller really the most efficient setup? Kareem Moursy and Mohamed Allam from Nedialo share the surprising data they uncovered after managing over 100 callers. In this episode, they reveal why two part-time reps during peak hours can outperform a single full-time hire—without increasing your costs. Learn how they use data to structure smarter calling shifts, boost conversions, and scale results. KEY TALKING POINTS:0:00 - An Overview Of Nedialo2:26 - How They Track Performance Of Their Call Center5:49 - Calling During Peak Times9:03 - Tracking Metrics With A Custom Dashboard11:36 - How Data Quality Affects Disconnection Rate13:22 - How Often Do You Need A Fresh List?14:58 - Outro LINKS:Instagram: Nedialohttps://www.instagram.com/nedialoo/ Website: Nedialohttp://www.nedialo.com/ Instagram: David Leckohttps://www.instagram.com/dlecko Website: DealMachinehttps://www.dealmachine.com/pod Instagram: Ryan Haywoodhttps://www.instagram.com/heritage_home_investments Website: Heritage Home Investmentshttps://www.heritagehomeinvestments.com/