#4 Building Customer Success & Product Marketing From Scratch with Lisa Starita, former Head of Product Marketing Beekeeper

2' How Lisa started building up Customer Success Management (CSM) from scratch  5' Why doing CSM initially for free makes sense until figuring out what people want to pay for  9' Why reflecting if and how your product can generate Customer Lifetime Value without people  12' What to consider when assigning responsibility for renewals to sales vs CSM  18' Why sales needs to be ambitious and creative on how to sell the product in the market  22' How she channeled customer feedback from sales to product management over time  28' What a Product Marketing Manager is actually doing  32' How fast-changing companies require fast-changing adaptations and methods  35' How sales, marketing and product marketing can collaborate to figure out what to build next  38' Why the usual job interview answer "patience is my weakness - which is OK" does not work for CSM  40' What Lisa is up to next...