EPISODE · Mar 20, 2023 · 24 MIN
4 Easy Ways to Enhance Client Experience
from MMOA Podcast - Physical Therapy | Fitness | Geriatrics
In this episode Julie jams about how creating an exceptional client experience is what allows us to bring clinical excellence, and explains 4 easy ways to start implementing it today! 1. 2-3 minutes of undivided attention and eye contact with your client (NO DOCUMENTATION OR MULTI TASKING) 2. BYOB: bring your own brand 3. When working with novice learners, DON'T tell them they did a movement incorrectly 4. Ask how you can make their experience today better, BEFORE you are getting ready to walk out the door!
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4 Easy Ways to Enhance Client Experience
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