418: Lessons Learned at the Dog Handler Academy Leadership Summit (Plus, 2025 Pet Care Enrichment Summit Sneak Peak…)

What do experienced pet business owners actually talk about behind closed doors at leadership events? Is it worth travelling across the Atlantic just to sit in a conference room with people you could speak to on Zoom? And do you ever feel like you know what you need to do, but can never work out how to take action? In this episode, I give you an exclusive peek behind the scenes of the Dog Handler Academy Leadership Summit in Chicago—hosted by Eve Molzhon and attended by some of the most ambitious pet business owners in the country. I talk about the true value of being in the same room as industry-leaders, and why high-level face-to-face conversations beat exchanging messages in a Facebook group. You'll hear from Eve what seasoned business owners are still hungry to learn, how the event created space for deep connection (and serious sales breakthroughs), and why I think this style of focused, strategic gathering is the future of pet industry education. Plus, if you weren't in the room on this occasion you'll still get to hear about my talk 'The Magic Touch' which covered how you can engineer better customer experiences that set you apart from the competition without breaking the bank. In this episode, you'll discover: Why Being in the Room Still Matters – Why real growth doesn't happen in Facebook groups or Zooms. What Top Owners Are Really Thinking About – Spoiler: it's not Instagram or the latest dog chew fads. Conferences That Don't Suck – How this summit created a genuine buzz and excitement while keeping things real. The Power of 'The Magic Touch' – Why experience-first service is still the biggest lever in your biz, and how to pull it. What's Coming at the 2025 Enrichment Summit – And why it'll be the most actionable event we've ever run. Grab an early bird ticket to the Pet Care Enrichment Summit click here now. A huge thanks to our new show sponsors, the fantastic PawPal who are providing pet businesses with an effortless, bespoke booking system that is simple and seamless for owners. Find out more about PawPal here. Don't forget I'm hosting my own dog daycare business bootcamp in October in Annapolis, you can grab your ticket now at: www.petbusinessmarketing.com/bootcamp Need help fixing your business? To join the worlds leading pet business development program go to www.petbusinessmarketing.com/diamondnow If you're ready to attract better clients, increase your profits, and grow with confidence, then you should apply to join Dom's Diamond Coaching Program click here to start now