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#428: Building a customer-centric organisation through multi-faceted digital transformation

EPISODE · Sep 5, 2023 · 57 MIN

#428: Building a customer-centric organisation through multi-faceted digital transformation

from Let's Talk Loyalty

The World’s Largest Loyalty Programs™ research report from Let’s Talk Loyalty is now available.Download it by subscribing to our newsletter on the World’s Largest Loyalty Programs™ now.---------------As we know grocery retailing loyalty is fiercely competitive and long-standing in the loyalty industry.This podcast unpeels the many layers to building a customer-centric organisation by Shoprite, Africa’s largest retailer, which prides itself on “feeding Africa for less”.zWe talked to ⁠Meredith Allan⁠, who is Head of Rewards and Personalisation of ⁠Shoprite X⁠, a division of ⁠The Shoprite Group⁠. Its loyalty programme is ⁠Xtra Savings⁠ and has achieved an 80% sales coverage in a short period of time since launch approximately 4 years ago. The Xtra Savings programme is the first initiative in its multi-year digital transformation strategy building a customer-first organisation.Show Notes:1) Meredith Allan2) Shoprite X3) The Shoprite Group4) ⁠Xtra Savings⁠⁠

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#428: Building a customer-centric organisation through multi-faceted digital transformation

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