430% Growth and Why Human Connection Wins

Ankur Patel interviews Jed Meyer, CEO of St. Cloud Financial Credit Union — a 5-branch, $425M institution serving 28,000 members in central Minnesota. Jed has driven 400% organic growth in nearly 12 years at the helm, with 2025 marking the best year in the credit union's 96-year history. Jed is focused on using technology to create more human connection, not less. From launching the first-ever CU Digital Asset Vault, to deploying ITMs without removing the human behind the window, to a meaningful difference program that empowers every teller to impact a member's life.📩 Subscribe to the Main Street AI Newsletter: https://multimodal.beehiiv.com/subscribe?utm_source=podcast&utm_medium=description&utm_campaign=podcastGuest: Jed Meyer, CEO, St. Cloud Financial Credit UnionHost: Ankur Patel, CEO & Founder, Multimodal0:00 Introduction: Meet Jed Meyer0:52 What drove 400% growth and a record-breaking 20253:08 Competing as the 3rd smallest in a market of 41 institutions5:49 Price, convenience, service11:34 Operationalizing human connection at scale17:58 Where AI fits (and where it doesn't)26:03 ITMs, drive-throughs, and why the human still sits behind the window30:25 How a $400M credit union invests in tech vs. the $5B competitors36:08 The 2026 roadmap: doubling to $1B and 50,000 members41:00 Tech for survivors of domestic abuse42:37 Closing thoughts