#430 - Using Your Local Water Quality Report to Serve Your Customers

Welcome to the Water Quality Association Podcast. Find us at https://wqa.org. What does a Consumer Confidence Report really tell you about your community’s drinking water? Chemical engineer, longtime water treatment consultant and WQA Hall of Fame educator Peter Cartwright, MWS, explains what these reports contain, how they relate to federal drinking water standards and why they may not answer every question a consumer has about water quality. Peter also discusses regulated and emerging contaminants, including PFAS, and explains why water treatment dealers should understand the reports issued in the communities they serve. That knowledge can help professionals answer customer questions, provide useful context and build credibility without using fear as a sales tactic. Learn more about WQA education and professional certification opportunities at https://wqa.org/education.