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#436: [Right Now at AWS] Episode 5 - Save costs or innovate? Learn how customers are doing both with Amazon Connect episode artwork

EPISODE · Apr 11, 2021 · 18 MIN

#436: [Right Now at AWS] Episode 5 - Save costs or innovate? Learn how customers are doing both with Amazon Connect

from AWS Podcast · host Amazon Web Services

Projects are often classified as cost-cutting measures or innovation initiatives that improve customer experiences. But cloud contact center service Amazon Connect is shifting that either-or mentality. With out of the box AI / ML capabilities, Amazon Connect is being leveraged by customers across industries to reach people in new ways. And the customer experience improvements are coupled with up to 80% savings compared to legacy systems. Listen to podcast and learn how customers as disparate as Intuit and Los Angeles County are gaining business benefits with Amazon Connect. Learn more and contact the team: https://aws.amazon.com/connect/

What this episode covers

Projects are often classified as cost-cutting measures or innovation initiatives that improve customer experiences. But cloud contact center service Amazon Connect is shifting that either-or mentality. With out of the box AI / ML capabilities, Amazon Connect is being leveraged by customers across industries to reach people in new ways. And the customer experience improvements are coupled with up to 80% savings compared to legacy systems. Listen to podcast and learn how customers as disparate as Intuit and Los Angeles County are gaining business benefits with Amazon Connect. Learn more and contact the team: https://aws.amazon.com/connect/

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#436: [Right Now at AWS] Episode 5 - Save costs or innovate? Learn how customers are doing both with Amazon Connect

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How long is this episode of AWS Podcast?

This episode is 18 minutes long.

When was this AWS Podcast episode published?

This episode was published on April 11, 2021.

What is this episode about?

Projects are often classified as cost-cutting measures or innovation initiatives that improve customer experiences. But cloud contact center service Amazon Connect is shifting that either-or mentality. With out of the box AI / ML capabilities,...

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