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#468: [Amazon Connect #4] Anticipatory Customer Service with Artificial Intelligence and Machine Learning episode artwork

EPISODE · Aug 22, 2021 · 16 MIN

#468: [Amazon Connect #4] Anticipatory Customer Service with Artificial Intelligence and Machine Learning

from AWS Podcast · host Amazon Web Services

Explore the power of AI and ML to deliver real-time customer insights that help you deliver better experiences. The ability to anticipate and respond to customer needs in real-time can be a game-changer in helping businesses deliver exceptional customer experiences. Shalesa Charron, Principle Partner Development Specialist at Amazon Connect, shares how the latest Amazon Connect innovations in Artificial Intelligence and Machine Learning deliver personalized and dynamic customer interactions. Register for the VoiceFoundry webinar: https://bit.ly/3y2l0tX Register for the ServiceNow webinar: https://bit.ly/3D6YGDp Download the Amazon Connect infographic: https://bit.ly/3D5Zkkf

What this episode covers

Explore the power of AI and ML to deliver real-time customer insights that help you deliver better experiences. The ability to anticipate and respond to customer needs in real-time can be a game-changer in helping businesses deliver exceptional customer experiences. Shalesa Charron, Principle Partner Development Specialist at Amazon Connect, shares how the latest Amazon Connect innovations in Artificial Intelligence and Machine Learning deliver personalized and dynamic customer interactions. Register for the VoiceFoundry webinar: https://bit.ly/3y2l0tX Register for the ServiceNow webinar: https://bit.ly/3D6YGDp Download the Amazon Connect infographic: https://bit.ly/3D5Zkkf

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#468: [Amazon Connect #4] Anticipatory Customer Service with Artificial Intelligence and Machine Learning

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This episode is 16 minutes long.

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This episode was published on August 22, 2021.

What is this episode about?

Explore the power of AI and ML to deliver real-time customer insights that help you deliver better experiences. The ability to anticipate and respond to customer needs in real-time can be a game-changer in helping businesses deliver exceptional...

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