53 - Confrontation

Hosts Dr. Mark Davini and Paul Andrews celebrate the podcasts first anniversary and dig into the art of confrontation in clinical practice. They discuss why "not receding" is essential for chiropractors and CAs, and how clear communication prevents misunderstandings with patients, staff, and payers. In this episode of All Things Chiropractic, hosts Paul Andrews and Dr. Mark Davini tackle the uncomfortable but essential skill of confronting difficult conversations in a chiropractic practice. Through real-world anecdotes — including billing struggles, insurance confusion, relaying information as a Chiropractic Assistants and clarity with patients — they show why clear, early communication prevents misunderstandings and protects your practice. Topics include informed consent, verification of benefits, money conversations, staff training and role placement, listening techniques, managing emotion without aggression, and practical tips for front-desk collections and report-of-findings procedures. They reference the No Surprises Act, nonverbal communication, and strategies to de-escalate upset patients while maintaining office policies. Expect actionable takeaways on how to teach staff to confront professionally, how to preserve patient relationships while collecting balances, and why ‘‘not receding’’ from tough topics leads to better outcomes for patients and practices alike. Hosts: Paul Andrews and Dr. Mark Davini.