55: Departmental Action Planning // David Pickering, Olivet Nazarene University

I'm often asked two questions: What do we need to do to improve our culture? And how long should it take to improve our organization's culture? While there's no cut and dry answer for every organization, our guest today can attest that it takes two things: surveying your employees consistently over time, and then taking action on the results. Today we have the privilege of talking with David Pickering, the Director of Business and Human Resources at Olivet Nazarene University, who has personally seen the improvement of his organization's culture. For the last 12 years, he has surveyed the faculty and staff each year and helped to facilitate one of the best cultures among Christian higher education institutions. Olivet has been an innovator in the application of our engagement survey, and the results speak for themselves as engagement scores have improved significantly. Tune into our conversation today to hear Olivet's step-by-step action planning process, which takes their survey results off the page and into action in their workplace. Find the full show notes at http://blog.bcwinstitute.org/55-david-pickering-olivet-nazarene-university.