55. How the People of Your Business Make or Break Your Coffee Shop

SUMMARY: In this episode of The Coffee Experts Club Podcast, we dive deep into one of the most critical aspects of running a successful coffee shop: people management. Join us as Ben and Drew, seasoned coffee shop operators, share their experiences and strategies on how to build, train, and retain a stellar team that aligns with your company's ethos and culture. With a combined experience of managing over 20 locations and more than 150 employees, our guests provide a wealth of knowledge on the complexities of hiring the right talent, developing effective training programs, and fostering a positive work environment. They emphasize that while the right people can elevate your business, the wrong hires can be a costly mistake.  Listeners will learn about the importance of structured training, the balance between experienced and inexperienced hires, and how to cultivate a workplace that attracts and retains enthusiastic employees. Whether you're a coffee shop owner, manager, or aspiring entrepreneur, this episode offers valuable insights into mastering the art of people management in the coffee industry. Don't miss it!   Minute by Minute: 0:00 Introduction and what people mean to your business 4:34 The hiring, onboarding and training process 15:24 The right experience level to target for your team 17:47 Interviews to determine energy 21:29 Do you really want all the people you manage to ascend? 26:47 How long do you wait before you cut somebody